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1. INDEPENDENT SERVICE PROVIDER: Icognix Infomedia is an independent technical support service provider for several third-party hardware and software products. Use of names and trademarks is only for reference and in no way intended to suggest that Icognix Infomedia has any business association with these third-party product providers. If your product is covered by warranty, the support service maybe available for free from manufacturer.

2. CERTIFIED TECHNICIANS: Icognix Infomedia's support staff are Icognix Infomedia Certified Technicians but do not necessarily hold any certifications from any third party unless expressly specified.

3. COPYRIGHTS AND TRADEMARKS: In addition, the look and feel of the Site (including all page headers, custom graphics, button icons, and scripts) is the service mark and/or trademark of Icognix Infomedia and may not be copied, imitated, or used (in whole or in part) without Icognix Infomedia's prior written permission.

All other trademarks, registered trademarks, company names, product names and brand names are the property of their respective owners, and Icognix Infomedia disclaims any ownership in such third-party marks. The use of any third party trademarks, logos, or brand names is for informational purposes only, and does not imply an endorsement by Icognix Infomedia or vice versa or that such trademark owner has authorized Icognix Infomedia to promote its products or services.

4. WARRANTY COVERAGE: Most hardware and software products are covered under manufacturers warranty during the initial period of use. If your product is under warranty the support services maybe available for free. Icognix Infomedia recommends that you contact the original supplier of the product in such circumstances.

5. CONTENT ON ICOGNIX INFOMEDIA WEBSITE: The Icognix Infomedia Portal, and all content provided on or through the site, are provided on an "as is" and "as available" basis, except where expressly provided otherwise. Icognix Infomedia is not responsible for third party Content provided on or through the Site and you bear all risks associated with the use of such third party Content, products and services.

6. CUSTOMER TESTIMONIALS: Testimonials found on this site and other related sites are unverified results that have been emailed by our customers or posted on social media networks. They may not reflect the typical purchaser's experience, may not apply to the average person and are not intended to represent or guarantee that anyone will experience the same or similar results.

7. REMOTE ACCESS TO COMPUTER: We recommend that you review the process of remote access. Also please review Section 1.1.2 Software Support Tool and Remote Access in the terms and conditions.

8. SERVICE EXCLUSION: Please refer to Section 3.3 "Exclusion from Services" in the Icognix Infomedia service terms and conditions to ensure that you fully understand services that are not included in the 1-year or multi-year maintenance contract.

9. THIRD-PARTY DIAGNOSTIC SOFTWARE: Icognix Infomedia when necessary use third-party software for diagnosing and fixing the problem. The software tools used are from leading companies such as Microsoft (e.g. Microsoft Security Essentials) or AVG (AVG Tune up) etc. Some of these third-party tools are available for free that you can obtain directly from these sites. Icognix Infomedia does not charge for this software.

10. PROPRIETARY SOFTWARE: Icognix Infomedia currently does not use or sell any proprietary computer repair software or diagnostic tools.

11. CUSTOMER SATISFACTION: The customer satisfaction metric is based on an online survey that all of our users are given the option of completing at the end of each repair session. Not all users complete this online survey. This metric is not based on a third-party audit by a market research firm specializing in customer satisfaction tracking studies. As such this metric may not be statistically accurate measurement of Icognix Infomedia's customer satisfaction.

12. NO AUTOMATIC RENEWALS: Currently it is our policy to not automatically renew our subscribers.

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  • Antivirus Support
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iCognix Technologies is an independent service provider. iCognix Technologies hereby, disclaims any association, affiliation – direct or indirect, or representation in any form, of any such brand, product or service. The services that we offer are also available on the website of the brand owners

Per Month
Virus Removal
24 x 7 Helpdesk

What Our Client

Joan Lax Hamilton
I setup all of our corporate work computers and the first thing I do is remove the trial version of the big name virus protection software and setup the real time malwarebytes protection. Needless to say 4 years going and hardly ever encounter any kind of issues with these computers. Malwarebytes is an excellent tool.

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